No one wants lukewarm or room-temperature drinks, which is why ice machines are an important part of a food business’s daily operations. However, what if your ice machine starts to malfunction? The commercial air conditioning experts at Cool Zone Air Conditioning & Heating share how to troubleshoot the most common ice machine problems below.

The Machine Isn’t Dispensing Ice

If your ice machine isn’t producing or dispensing enough ice, here are some of the things you can do:
Check the water pressure – Water might not be flowing into the machine because the pressure is too low. Don’t forget to make sure the water valves are turned on as well.
Clear the feeler arm of any blockages – The feeler arm pushes ice cubes to the machine’s outer tray, but if these cubes get stuck inside, your machine won’t be able to dispense ice properly.
Check the thermostat – Make sure the thermostat is set to the right temperature setting.
If the ice machine still isn’t dispensing ice, its water lines might be clogged or frozen. Turning the machine off to defrost the water lines should do the trick, but if it doesn’t, you should have a qualified air conditioning or commercial refrigeration contractor inspect it.


If you notice there’s water on the floor near the ice machine, check to make sure the ice maker is on a level surface. The water could’ve been leaking out of the machine’s filler cup. If this still doesn’t fix the problem, a refrigeration repair company will have to check the ice machine for damaged water pipes.

Strange Noises Coming from the Machine

You shouldn’t ignore any unusual noises you hear coming from the ice machine, as they could be a sign there’s something wrong with the temperature control unit or compressor. In this case, it’s best to leave the troubleshooting to a reputable professional.

Cool Zone Air Conditioning & Heating, an A+-rated contractor with the Better Business Bureau®, offers commercial air conditioner installation and refrigeration equipment repair services. To request an estimate, you can call us at (623) 777-3881 or leave us a message here.

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